Delivering Projects On Time and On Budget
IT Field Services
Innovation | Scalability | Expertise
Our Advanced Deployment Methodology
ServicePoint is one of the largest enterprise IT service providers in the U.S., consistently delivering large-scale projects on time and within budget as a trusted partner to the world’s leading brands.
Operating across 42,000 ZIP codes in the U.S. and Canada, we deploy over 10,000 field service technicians annually, providing on-site services and IT support across various client locations.
We excel in managing large-scale implementations, with the ability to scale from one to hundreds of sites daily across multiple cities and states.
Our success is powered by our innovative WorkForce Planning Engine (WPE) methodology, which combines advanced technology with deep labor market insights to identify the best technical resources and dispatch them to the right site, with the right tools, at the right time.
This complexity is managed through our Central Command Center (CCC), a critical component of our field service management. Our experienced teams use the CCC to proactively track and resolve issues, providing real-time support and troubleshooting to ensure maximum uptime and customer satisfaction.
ServicePoint Excels in Three Critical Areas That Define Our Success:
Large Scale Deployments
Efficiently managing large, multi-site IT deployments across thousands of locations.
Complex Integrations
Seamlessly integrating advanced technologies, delivering innovation and transformation across the organization
Centralized Management
Overseeing all project activities to ensure consistent, high-quality delivery on time, within budget, and at scale.
Delivering Precision, Efficiency, and Client Success
Comprehensive Support for Service Projects
ServicePoint offers end-to-end support, managing surveys, engineering, project management, and logistics. Our advanced tools and capabilities ensure the right resources are in place for seamless, successful project delivery.
Scope Knowledge
- Wi-Fi Surveys
- Electrical Surveys
- Mechanical Surveys
- Engineering
- Knowledge Mgmt
- Documentation
- Geo Location
Administration
- Project Management
- Resource Planning
- Schedule Build-out
- Central Field Support
- Deliverable Tracking
- Reporting
- Ongoing Support
Field Technician
- Certification / Licensing
- Geographic Coverage
- Pre-Arrival Training
- Intelligent Routing
- Predictive Workflow
- Phone Support
- Quality/Grading
Logistics Support
- Demand Forecasting
- Part Logistics
- Staging & Config
- Lift Logistics
- Freight Logistics
- Usage Tracking
- Vendor Coordination
Our Delivery & Support Options
Response Time:
Coast To Coast Coverage:
The Key to Delivering Great Results at Scale
Our Central Command Center
At the heart of our success is the Central Command Center (CCC), the backbone of our operations. The CCC provides oversight, analysis, and governance over each project, whether it’s a single site or hundreds of locations. Our teams employ a proven methodology, leverage advanced technology, and offer meticulous attention to detail, regardless of scale or complexity.
1
Initial Consultation and Site Surveys
Post-Installation
6
Quality Assurance
5
Central Command Center
Managing all project activities to deliver consistent quality on time, on budget, at scale
2
Centralized Management
3
Deployment of Technicians
4
On-Site Installation
Our Technology Roadmap
Enhancements to Our Deployment Methodology
As we continue to enhance our ability to deliver complex technology deployments at scale, we are continually exploring the latest industry developments.
This includes a focus on advancements in Geospatial Skill Mapping, Predictive Resource Allocation, and integrating artificial intelligence and chatbots into our toolkits. These innovations will improve quality, speed, and efficiency.
AI Enhancements
The first phase of this initiative involves optimizing scheduling and identifying critical tasks, ensuring they are prioritized and routed correctly. These AI-driven advancements will proactively identify and resolve potential issues before they impact the project, minimizing the need for rework.
Additionally, we are exploring how AI can enhance our ability to scale projects by identifying and replicating successful processes across multiple sites simultaneously. In this way, we aim to seamlessly increase our capacity from managing 400 sites a week to 400 sites a day.
Specialized Chatbots
To achieve this, we are developing specialized chatbots tailored to specific deployments. These chatbots will support field technicians and assist in training our internal teams.
We are also expanding our Central Command Center to leverage both onshore and offshore capabilities, enabling us to scale infinitely to meet growing customer demands.
Customer Success Story
Network Rollout Across 54 Newly Acquired Locations
Project Overview:
ServicePoint partnered with one of the nation's largest mobile home manufacturers, to renovate their network infrastructure of 54 newly acquired locations.
What We Did:
- Delivered a full network deployment, ensuring integrated unified access across all locations.
- Deployed fiber optics and Cat6 cables between IDFs and MDF for enhanced connectivity.
- Installed HP computers, switches and routers
- Set up network cabinets to house the new equipment.
- Removed outdated network infrastructure to prepare for the upgrade.
Successful Outcome:
The project was completed ahead of schedule, ensuring a seamless transition with no operational disruptions, essential for supporting the bank's growth and maintaining smooth operations across all sites.
Get in Touch
Ready to optimize your IT infrastructure with top-tier field services? Partner with ServicePoint for expert IT solutions that ensure seamless, on-time, and on-budget deployments across all your locations.
To learn more, Contact Us today to request additional information or set up a quick meeting to discuss your requirements. Let’s build the future together.
