ServicePoint Privacy Policy
Data Protection, Security, and SMS Compliance
Introduction
ServicePoint LLC (“ServicePoint”) appreciates your visit to this website (“Site”). The following Privacy Policy (“Policy”) applies to all visitors and users of the Site and describes how we collect, use, share, and protect information—including SMS/text messaging data in compliance with RingCentral requirements.
By accessing or using this Site, you accept this Policy without limitation or qualification. This Policy is superseded only by existing contractual agreements between you and ServicePoint.
Compliance with Applicable Laws
Your access to and use of this Site are governed by all applicable federal, state, and local laws. All information available on the Site is subject to U.S. Export Control laws and may also be subject to the laws of the country where you reside.
Trademarks
The trademarks, service marks, and logos displayed on this Site are the property of
ServicePoint or are used with permission of the appropriate third party.
Our Commitment to Privacy
Your privacy is important to us. This Policy explains our online information practices and the choices you can make about the way your information is collected and used.
The Information You Submit
This notice applies to all information collected or submitted on the Site. On some pages, personal information such as:
- Name
- Email address
- Phone number
- Company information
May be submitted to request more information or services.
ServicePoint will not request, nor should you submit, highly confidential or proprietary information such as financial account numbers or government identification numbers through this Site.
How and Why We Share Personal Information
If you choose to provide ServicePoint with personal information, it will be used solely by and transferred only to:
- ServicePoint
- Our offices and subsidiaries
- Manufacturer partners
- Service providers contracted to deliver information, products, or services
These entities are governed by this Policy or by appropriate confidentiality agreements.
Personal information is typically not shared outside ServicePoint without permission. We may share information under the following circumstances:
- With an individual’s consent
- When necessary to provide a requested product or service
- As part of a joint sales promotion
- To keep users updated on product announcements, updates, special offers, or other relevant information
- When required or permitted by law
- To protect personal safety or the public
SMS Communications
If you opt in to receive SMS/text messages from ServicePoint, the following terms apply:
How We Use SMS Information
- Your phone number and SMS consent will never be shared or sold to any third party or affiliate for marketing purposes.
- Your number may be shared only with trusted SMS service providers solely to
deliver messages or manage our messaging program.
Types of SMS Communications
- Appointment reminders
- Project or service updates
- Follow-up messages
- Billing inquiries
Message Frequency
- Message frequency may vary.
- You may receive up to 5 SMS messages per week, depending on the nature of communication.
Message and Data Rates
- Standard carrier message and data rates may apply.
Opt-In Methods
- Verbal consent during a conversation
- Submitting an online form with an SMS consent checkbox
Opt-Out Methods
- Reply “STOP” to any SMS message
- Contact us directly to request removal from our SMS list
Help
- Reply “HELP” to any SMS message
- Visit https://servicepoint.com/ for assistance
Standard SMS Disclosures
- Message and data rates may apply
- Message frequency may vary
- You may opt out at any time by replying “STOP”
Use of Cookies
A cookie is a text-only string of information that a website transfers to the cookie file of your browser so the website can remember who you are. A cookie typically contains:
- The name of the domain from which it originated
- The “lifetime” of the cookie
- A randomly generated unique number
When you visit our Site, we may send you a cookie. Cookies may be used in the
following ways:
- To recognize you as a unique visitor when you return to our Site
- To tailor content or advertisements based on your interests or to avoid showing repetitive ads
- To develop leads for our internal sales team and business partners and provide direct marketing communications if you have explicitly consented
- To compile anonymous, aggregated statistics to help us understand how users interact with our Site and improve its structure
Two types of cookies may be used on this Site:
- Session cookies (temporary and expire when you leave the Site)
- Persistent cookies (remain for longer periods based on their lifetime)
Disabling/Enabling Cookies
You may accept or decline cookies by adjusting your browser settings. Deleting or
disabling cookies may limit your ability to use interactive features on our Site.
Third-Party Sites
This Site may contain links to third-party websites outside ServicePoint’s control and not covered by this Policy. We encourage you to review their respective privacy policies.
Data Retention
We retain personal information only as long as necessary to:
- Provide requested products or services
- Support legitimate business operations
- Comply with legal, regulatory, and contractual obligations
SMS consent and opt-out records are retained for compliance. When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Depending on applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain information
- Restrictions on specific processing
- Opt-out of marketing and SMS communications
We may require reasonable verification of identity before processing such requests.
Our Commitment to Information Security
To prevent unauthorized access, maintain data accuracy, and ensure proper information use, we have implemented appropriate physical, electronic, and managerial safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to Our Privacy Policy
ServicePoint may amend this Policy periodically. Changes will be posted on this Site with a revised “Last Updated” date.
How to Contact Us
ServicePoint LLC
8770 West Bryn Mawr Ave
Chicago, IL 60631
1133 164th St. SW, Ste 200
Lynnwood, WA 98087
Email: info@ServicePoint.com